Refunds & cancellations.

Ready-to-ship bundles, closures, and frontals can be cancelled for a full refund any time before the parcel is dispatched. Within Accra, this means before same-day delivery leaves the atelier.

Bespoke and made-to-order wigs can be cancelled for a full refund within 12 hours of order confirmation. After production begins, the deposit covering materials and atelier time is non-refundable; any remaining balance is returned.

For hygiene reasons, hair products are final sale once the seal or bundle tie has been opened, or once a wig has been worn, cut, coloured, or installed.

Refunds or replacements are granted where:

• the piece arrives damaged, or is not the item you ordered;
• the length, texture, or density differs materially from what was confirmed;
• the parcel is lost in transit by the courier.

Approved refunds are issued to the original payment method within 5–10 business days of the returned item being received and inspected.

Unopened bundles with seals intact may be exchanged within 7 days of delivery for another length or texture. Return shipping is paid by the client unless the error was ours. Bespoke wigs cannot be exchanged, but we will make one complimentary adjustment to fit or density within 14 days of delivery.

Email hello@crinishair.com or message +1 941-203-0701 within 48 hours of delivery with your order number and clear photos of the piece and packaging. We respond within one business day.